Frequently Asked Questions
Can I change or cancel my order after I've placed it?
We get it, things happen! Our team works pretty fast to get your treasures on their journey to you, but we’ll always do our best to help.
You can definitely cancel your order as long as it has not been shipped out yet. The quickest way to catch us is to contact us immediately via our Contact Us page with the subject line "URGENT ORDER CHANGE" and we'll do our absolute best to help.
Can I return or exchange my order?
Not the perfect vibe? It happens! We want you to absolutely love your ohethno piece.
We happily accept returns on unworn, unwashed items with tags still attached within 30 days of when your order was delivered.
Just a little heads-up: Anything marked as 'Final Sale' on the product page is, well, final! These special treasures can't be returned or exchanged.
For all the nitty-gritty details, you can read our full Refunds Policy here.
How long does shipping take?
We know you can't wait for your ohethno treasure to begin its journey to you! Since our tribe is global, shipping times can vary depending on where you are in the world.
Here’s a general guide to give you an idea:
- USA: Typically 7-14 business days
- Europe & UK: Typically 7-28 business days
- Rest of the World: Typically 14-28 business days
A quick note on customs: Occasionally, a country's customs office may decide to hold a package for inspection. This is a random process that we unfortunately have no control over, and it can sometimes add a few weeks to the delivery time. It doesn’t happen often, but it's something to be aware of for international orders!
For a more detailed breakdown of our shipping magic, you can read our full Shipping Policy here.
Will I have to pay customs fees or import taxes?
It really depends on where you are in the world, as customs policies vary widely. Here is a general guide based on what we see most often for our tribe:
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United States: Good news! For orders under $800 USD, the price you see at checkout is the final price. You won't have to pay any additional customs fees or taxes.
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UK & Europe: You will likely be responsible for paying VAT (Value Added Tax), which is usually around 20% of your total order value. This is a standard tax charged by your government.
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Australia & New Zealand: Similar to the EU, you will likely need to pay a Goods and Services Tax (GST) of about 10% to your government upon import.
Please Note: These taxes are set and collected by your country's customs office, and they are the responsibility of the customer. ohethno has no control over these charges, and they are not included in our prices.
For the most accurate information, we always recommend checking with your local customs office before placing an order.
How can I track my order?
The best part! Watching your new treasure make its journey to you. Once your order ships, we'll send a shipping confirmation email to your inbox with a tracking number.
For our US-based tribe, you can track your package directly on the USPS website. For all other international friends, the best way is to use the tracking number on your local country's postal service website (like La Poste for France, Royal Mail for the UK, etc.).
What does "ethically made" mean to ohethno?
For ohethno, ‘ethically made’ means that everything is crafted by our own family — we are the artisans behind each piece! We keep our production small, source materials responsibly, and make sure our work respects both people and the planet. It’s our family’s way of sharing creativity with care.
Are your products really handmade?
Yes, 100%! We are a proud rebellion against mass-produced factory goods. Every single item is designed and brought to life by our small, in-house team of artisans. It's just us, our hands, and a whole lot of soul.
Why does my handmade item look slightly different from the photo?
That's not a flaw, that's the magic of handmade! Every single piece at ohethno is created by hand, not by a machine. This means there might be slight, beautiful variations in pattern placement. This is what makes your item truly one-of-a-kind, with a soul and a story that belongs only to you.